This website (crystalbeautyjlt.ae) and the salon located at Unit F113, Red Diamond Building, Jumeirah Lakes Towers, Dubai, are operated by Crystal Beauty Lounge FZCO, a free zone company registered with the Dubai Multi Commodities Centre Authority.

In these Terms, "we", "us", "our" and "Crystal" mean Crystal Beauty Lounge FZCO. "You" and "your" mean the person using this website or booking or receiving a service from us.

By using this website, making a booking, or receiving a service from us, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree, please do not use the website or book with us.

These Terms should be read together with our Privacy Policy and with any consent form you sign before a treatment.

You may use this website for personal, non-commercial purposes only. You agree not to:

• Use the website in any way that is unlawful or fraudulent.
• Attempt to gain unauthorised access to the website, its servers, or any connected system.
• Introduce viruses or any other harmful material.
• Copy, reproduce, or republish any part of the website without our written permission.

We try to keep the website available at all times, but we do not guarantee uninterrupted access. We may suspend, withdraw, or change any part of the website without notice.

All content on this website, including the Crystal Beauty Lounge name and logo, text, service descriptions, photographs, videos, and layout, is owned by us or licensed to us. You may not use it for commercial purposes without our prior written consent.

Brand names, product names, and treatment names belonging to third parties remain the property of their respective owners and are used on this website for descriptive purposes only.

Appointments may be made through our website, our online booking system, by telephone, by WhatsApp, or in person. A booking is confirmed only when you receive a confirmation from us.

Service durations shown at the time of booking include preparation, consultation, and finishing time. The time you spend receiving the treatment itself may be shorter than the total appointment slot.

We may request a deposit or card details to secure certain bookings, including group bookings, party bookings, appointments booked at peak times, and appointments with a total value above AED 500. Any deposit is applied against the final bill.

We reserve the right to decline or reschedule a booking where we cannot deliver the service safely, where the therapist is unavailable, or where a previous appointment has not been paid for.

We hold your appointment time exclusively for you. Please give us as much notice as possible if your plans change.

If we need to cancel or change your appointment, we will contact you as early as possible and offer you an alternative time or a full refund of anything you have paid.

All prices displayed on this website, on our menu, and in the salon are stated in United Arab Emirates Dirhams and are inclusive of Value Added Tax at the applicable rate. No additional tax is added at the point of payment.

Prices are indicative and may vary depending on hair length, hair density, treatment complexity, product quantity required, and the level of the therapist performing the service. Where a price is expected to differ from the published price, we will tell you before the service begins and obtain your agreement.

We may change our prices at any time. The price that applies is the price confirmed to you before your service begins.

We accept cash, debit and credit cards, approved digital payment links, and approved instalment payment providers. Payment is due in full at the end of the appointment unless agreed otherwise in writing. A tax invoice is issued for every transaction.

Gift vouchers and prepaid packages are valid for 12 months from the date of purchase unless a different period is stated on the voucher.

Gift vouchers and packages are non refundable and cannot be exchanged for cash.

Gift vouchers may be transferred to another person. Prepaid course packages are personal to the named client.

Vouchers and packages cannot be combined with other promotional offers unless we state otherwise.

Lost or stolen vouchers can only be replaced where we hold a record of the purchase.

Many of our treatments require information about your health, medication, allergies, pregnancy, recent procedures, and skin or scalp condition. You must complete and sign the relevant consultation and consent form before your first treatment and tell us about any change at each later visit.

We rely on the accuracy of the information you provide. We are not responsible for a reaction, injury, or unsatisfactory outcome that results from information you did not disclose or disclosed inaccurately.

Where a patch test or skin sensitivity test is recommended for a treatment, it must be carried out at least 48 hours before the service. If you decline a recommended test, we may decline to perform the treatment.

We may decline or stop a treatment where we consider that it would not be safe or suitable for you. Where we do this before the service begins, no charge applies.

We want you to be happy with your service. If something is not right, please tell us straight away, ideally before you leave the salon.

If you contact us within the correction period that applies to your service, and we agree that the service was not delivered to the standard described at the time of booking, we will correct the service at no charge. The correction will be carried out by us at a mutually convenient time, and where practical by the same team member who performed the original service.

Shorter periods apply to nail services because the finish is affected by everyday wear, water, cleaning products, and impact very soon after the appointment. Classic polish is not a long lasting finish and is not intended to last beyond the day of application.

This correction policy does not apply where:

• You changed your mind about the agreed result after the service was completed to the standard agreed.
• The outcome was affected by information you did not disclose, or by home care, aftercare instructions not followed, or treatment carried out elsewhere after your visit.
• The correction period shown in the table above has passed.
• The service was carried out against our documented professional advice, recorded on your consultation form at the time.

This policy is made known to you before your service and is displayed in the salon, included in booking confirmations, and printed on your invoice. It does not remove any right you have under United Arab Emirates consumer protection law.

Services are refunded only where required under United Arab Emirates law, including Federal Law No. 15 of 2020 on Consumer Protection and its implementing regulations. Our first remedy is correction of the service as set out in clause 10.

Retail products may be returned within 14 days of purchase, with the original tax invoice, where the product is unopened, unused, and in resaleable condition. For reasons of hygiene and safety, opened cosmetic, skincare, and haircare products cannot be returned unless the product is faulty or does not match its description.

Approved refunds are made to the original method of payment within 14 days.

Clients under the age of 18 must be accompanied by a parent or legal guardian, who must remain in the salon for the duration of the service and sign the consultation and consent form on the minor's behalf. Certain treatments are not available to minors. We may decline a booking on this basis.

Children who are not receiving a treatment remain the responsibility of the accompanying adult at all times.

Please keep your belongings with you. We do not accept liability for loss of or damage to personal property brought into the salon, except where the loss or damage is caused by our negligence.

Some treatments and products can mark or damage clothing. We provide protective gowns and towels and ask that you use them. We do not accept liability for damage to clothing where protective items were offered and declined.

We are committed to a calm, respectful, and safe environment for our clients and our team. We reserve the right to stop a service and ask a person to leave the salon where behaviour is abusive, threatening, discriminatory, intoxicated, or disruptive to other clients. Services performed up to that point remain payable in full.

Photography and video recording of other clients or of our team without their consent is not permitted.

Promotional offers are subject to availability, apply only for the period stated, and cannot be combined with any other offer unless we state otherwise. We reserve the right to withdraw or amend a promotion at any time before a booking is confirmed. Where required, promotions are registered with the relevant United Arab Emirates authority before they are advertised.

Where you submit a review, comment, photograph, or other content to us or to a platform we operate, you grant us a non exclusive, royalty free licence to use, reproduce, and display that content for marketing purposes, and you confirm that you have the right to grant that licence.

We may photograph or film treatments and results for marketing purposes. We will always ask for your written consent first, and you may withdraw that consent at any time by writing to hello@crystalbeautyjlt.ae.

This website contains links to third party websites and uses third party services for booking, messaging, payment, and analytics. We are not responsible for the content, availability, or privacy practices of third party websites and services. Your use of them is governed by their own terms.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be limited or excluded under United Arab Emirates law.

Subject to the paragraph above, our total liability to you in connection with any service, product, or use of this website is limited to the amount you paid to us for the service or product giving rise to the claim.

We are not liable for indirect or consequential loss, including loss of income, loss of opportunity, or loss of enjoyment.

Information on this website is provided for general guidance only and is not medical advice. Please consult a qualified medical practitioner about any skin, scalp, or health concern.

We are not liable for any failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control, including power or water supply failure, building or community access restrictions, government action, public health measures, extreme weather, or the unavailability of a team member due to illness.

We may update these Terms from time to time. The version published on this website at the time you make a booking is the version that applies to that booking. The effective date is shown at the top of this document.

These Terms and any dispute arising from them are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, including the rules and regulations of the Dubai Multi Commodities Centre Authority. The courts of Dubai have exclusive jurisdiction.

These Terms are published in English and Arabic. In the event of any inconsistency between the two versions, the Arabic version prevails.

If you have a question or a complaint, please contact us first so that we can resolve it directly:

• Email: hello@crystalbeautyjlt.ae
• Telephone and WhatsApp: +971 56 526 2977
• In person: Unit F113, Red Diamond Building, Jumeirah Lakes Towers, Dubai

We acknowledge every written complaint within 2 working days and aim to provide a full response within 7 working days. If we cannot resolve your complaint, you may refer it to the Department of Economy and Tourism consumer protection service in Dubai.